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Got something to say? We’re always up for a chat!

Send an email to for customer care, compliments and complaints. If you wish to make a return you can start the process automatically here on our returns portal.

Our customer service hours are Monday to Thursday 9am - 1pm. We are a very small team but we will do our best to reply to you within 48 hours during business our business days/hours. Please note: if you cannot find a reply in your inbox, please check the spam/junk folder first. 

Something more specific? - for wholesale enquiries. Let's bring the sunny, sustainable Banabae wares to your store or website! - for social media enquiries (brand ambassadors, content ideas and giveaway collaborations)

 You can contact the brand founders Alana and Jasmine We are super grateful for every message we receive. It may take us some time to respond to messages sent to these addresses.


PO Box 627, Thirroul New South Wales 2515, Australia

Customer Care hours:

Monday - Friday
9am - 1pm

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