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If for some reason you are not completely happy with your purchase, you are welcome to return the item to us within 14 days of receiving your order.

Please complete your return in the returns portal here, or at the footer of the website.


Please refer to “Returns Policy” under help and information for all information regarding returns. 

Quick reference to return policies to note include:

Returns will receive an online store credit.

Returns are not accepted for the below items: 

  1. Gift cards or vouchers;
  2. Sale items
  3. Clearance items and goods sold as ‘SAMPLES’;
  4. Repaired or replacement items provided under our policy
  5. Banabae products purchased elsewhere other than

Please complete your return in the returns portal 

Thanks so much for choosing Banabae.